The other day I was talking to my best buddy at work and he was doing tech support for Amazon for free. I gave him one of my “whatchu talkin bout Willis?” looks and he said that he had just received an email from Amazon asking him to answer a question about a product that he had purchased from them in the past. Click the image above to read the email.
I asked him if this was the first time that he’d received an email like this and he said no, that he’d received them before for quite awhile. I was surprised because I’ve never received an email like that… although I then realized that the types of products that I usually buy from Amazon don’t really require tech support. For example, other than the 12″ MacBook that I ordered this morning, my last several purchases were turmeric capsules, vitamin D tablets and a replacement battery for a Neato Botvac robotic vacuum.
A quick Google search helped me learn that Amazon Answers has been around for at least 3 years.
Should Amazon compensate people who help out and answer tech support questions for them? From what I can see, they don’t. Correct me if I’m wrong though.
FYI, you can opt out of receiving these types of questions by clicking on the opt-out link if you receive one of these emails.
What do you think about Amazon asking customers to help answer questions from other customers about products that they’ve purchased in the past?
Filed in categories: News
Tagged: Amazon
Amazon has outsourced their tech support to YOU originally appeared on on April 7, 2017 at 4:17 pm.
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Amazon has outsourced their tech support to YOU
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